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Mail:

Daintily LLC
PO BOX 5272
EI Dorado Hills, CA 95762


Tel/Fax:

For customer service:
Tel: 800-728-0849
Fax: 916-941-3889

For other inqueries:
Tel: 916-941-3888


Email:

For Product Inquiry:
sales@daintily.net
For Customer Support:
support@daintily.net


We encourage you using email to speed up your requests.

SUPPORT

 

 

Please check the following frequently asked questions related to solar lights. Should you have any further questions, please consult our Contact Us page. If you are looking for replacement parts, please (click here)Send an email to support@daintily.net with part # and your shipping info if you would like to order some parts.

Please note that we don't open to public and NOT sell directly to customers.

Question list:

1. How does solar light work?

2. Why my lights not working?

3. Can I replace the LED(bulb) in my solar light?

4. What is my warranty?

5. Where is my instruction manual?

6. What type of battery is used on my solar light?

7. What kind of maintenance should I perform on my solar lights?

8. What best way to place my remote solar panel?

9. What is the on/off switch used for?

10. Should I switch to off to save battery energy?

11. How do I extend the cables that connect to the big solar panel (ex, solar rock lights, spot lights with remote solar panel)?

12. What battery should I use to replace for my solar lights?

13. How to store solar lights during winter?


1. How does solar light work?

Solar lights have a solar cell that converts sunlight into electricity, which stored in the built-in rechargable batteries. A photo-cell sensor automatically turns on/off the solar light at dusk/dawn.

2. Why my lights not working?

You may want to check the following:

  • Check the on/off switch or take off activation strip if there is any;

  • Make sure the solar panel exposed to DIRECT sunlight during daytime;

  • Batteries might be weak or worn out. You can test the light with normal Alkaline batteries in a dark room. DO NOT leave the Alkaline in the lights. Only use same or higher mAh of RECHARGABLE batteris for replacement. 

  • In a cloudy or rainy day, the solar light will have shorter running time as it absorbs less energy from sunlight.

  • Make sure no other light source shinning directly on the photo cell.

3. Can I replace the LED (bulb) in my solar light?

THE LED(Light Emitting Diodes)  has long life (typically > 10 years) and can not be replaceable or serviceable as they are mounted directly to the circuit board.

4. What is my warranty?

This our our general LIMITED WARRANTY. Please refer to the end of your instruction manual for the specific warranty.

 

We warrant this product against defects in material or workmanship for a period of one (1) year from the date of original purchase period.  Our company will repair or replace the defective parts free of charge. Shipping and handling fees may apply.  The warranty does not include any costs associated with the installation, removal or return of the product.  Please unpack and inspect all the pieces of the product within 30 days of purchase.  Should you find a defect or be missing a part, please contact our customer service for support.  Only the original purchaser of this product is extended this warranty.  Purchasing this product from a third party vendor negates all warranties.  No warranty will be provided without proof of original purchase and date of purchasing.

Our obligation under the warranty is limited to the following guidelines:

1)       *Acts of God.

2)      *Damages exceeding the total cost of product.

3)      *This warranty does not cover product that has been altered or damaged due to: normal wear, abuse, improper maintenance, improper installation, misuse, accident or transportation.  Scratched surface or finish of any portion and weathering are considered normal wear.

4)      *Batteries or LED bulbs.

5)      *This warranty does not cover liability for incidental or consequential damages.

 

5. Where is my instruction manual?

The instruction manual comes with the package of your solar lights. If you lost the instruction, please contact us with the brief description of the solar light and where your bought it, we will be happy to send you one via email.

6. What type of battery is used on my solar lights?

We use AA/AAA type rechargable NiCd(Nickel Cadmium) or NiMh(nickel-metal hydride) batteries, which can be purchased from any home center or electrical store like Home Depot and Radio Shack. The battery should last about 1 to 2 years with proper maintenance.

7. what kind of maintenance should I perform on my solar lights?

For solar lights with integrated solar panle, no maintenance is required except for wiping of the solar panel to keep it free of dust, dirt, debris, or snow to allow the batteries to charge properly for optimum performance.

For the separated solar panel, we suggest to install it in a dry place that facing the sun most of the day.

If you want to store your solar lights during winter months, make sure to put the switch in the off position and disconnect the cable btw the separated panel and your lights.

8. what is the best way to place my remote solar panel?

Have the solar panel facing south with direct sun light all day, with about 30 degree against the horizion.

9. What is the on/off switch used for?

The on/off switch is to control the on/off for the LED. It has nothing to do with the charging system. In another words, if you switch to off position, the solar panel will still charge the battery as long as it receives sun light.

10. Should I switch to off to save battery energy?

In most case, NO, always have the switch in "ON" position so that it can discharge the battery during night time to extend the life time of rechargable battery. Over charging the battery often shorten the life time of rechargable battery. During winter season, if you like to store the solar lights inside, it is recomemded to have the switch in "OFF" position or put back the plastic activation slip to prevent over battery discharged.

11. How to extend the cables that connect to the big solar panel (ex, solar rock lights, solar spot light with remote panel)?

 

 

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12. What battery should I use to replace for my solar lights?

Most of the solar lights use 1.2v NiCD or NiMH rechargaeable batteries. You can replace the batteries as long as they are the same or higher mAh. For example, if you solar lights use 1.2v 900 mAh NiCD rechargeable battery, you can use the same battery or 1.2v 1000 or 1500 mAH NiMH batteris to replace it. If you solar panel uses 1500 mAh NiMH batteries, you can use 1500 or 2000 mAH NiMh batteries to replace them. These rechargeable batteries are available in most of the stores like Wal-mart, Lowes and RadioShack or internet.

 

13. How to store solar lights during winter?

If lots of storms and snow in winter, you might want to remove the solar lights and store them. You should set the switch to "OFF" position or take out the batteries and store them separately if no switch available to prevent battery drainage.